16 June 2020

5Post to offer delivery of Joom marketplace goods

Moscow, 16June 2020 – 5Post, an X5 Retail Group subsidiary that offers parcel delivery services, and Joom, an international e-commerce marketplace, have signed a cooperation agreement. 5Post and Joom Logistics, the marketplace’s logistics subsidiary, have established a seamless delivery process from warehouses in China to customers’ nearest 5Post pick-up points in Pyaterochka stores.

The service is available at over 8.5 thousand 5Post pick-up points in Pyaterochka stores, meaning more Joom users in Russia can receive parcels literally next door, within 100-200 meters from their homes. This partnership helps to cut delivery times by synchronising the companies’ logistics operations. Packages under 15 kg are  placed in parcel lockers, and shipments under 10 kg can be picked up at Pyaterochka checkout counters.

Joom marketplace covers over 100 countries and has a monthly audience of about 25 million people. On a monthly basis, over 10 million Russians shop on the marketplace. Joom offers various merchandise categories from China, Turkey, South Korea and Japan, such as electronics and appliances, clothing, cosmetics, jewellery, household goods, accessories, footwear and much more.

"We seek to ensure the fastest and the most dependable international deliveries for our users. By teaming up with 5Post, we can offer Russian customers both speed and guaranteed delivery, as well as great convenience: Joom parcels can be picked up in a nearby store. This is a meaningful benefit and a significant enhancement to our service," said Dmitry Chernyshev, Director of Joom Logistics.

"The challenging period brought on by COVID-19 has created opportunities to try out a new format for shopping: ordering goods from anywhere in the world and then picking them up at a nearby Pyaterochka store. The Joom online marketplace offers its users a vast assortment of products from various countries, coupled with expedited delivery. Our collaboration means that 5Post provides last mile services to Joom, further reducing customers’ waiting times for much-anticipated parcels. At the same time, our customers’ comfort and safety remain a top priority, and all deliveries meet applicable sanitary standards," said 5Post Managing Director Vitaly Dyrdasov.

The partners will also implement a joint promotion campaign around launch of the service: the first customer to pick up a Joom order at a checkout counter or a 5post parcel locker between June and August will get 500 points on their Pyaterochka loyalty card.

To receive an order at the nearest Pyaterochka store, customers should select "5Post (Pyaterochka) Pick-up" when placing an order, select the nearest 5Post pick-up location on a map and then fill in passport data for customs clearance purposes. When the parcel arrives at the Pyaterochka store, the customer will receive a text message on the mobile number associated with the order. After receiving the text message, the customer will have 7 days to pick up the parcel. A complete list of 5Post pick-up locations is displayed during the checkout process.

5Post is a partner of major e-commerce outlets such as, AliExpress, OZON and others, and is planning to proactively develop partnerships, including with online bookstores. Orders are delivered using 5Post’s own logistics solution, including the Company’s 12 sorting centres.