​​​​​​​​​​​​​​​​​​Conciliation Commission

The Conciliation commission of X5 Retail Group acts as a corporate arbitrator in disputes with suppliers. The Commission was established in order to resolve conflict and contentious situations with business partners of X5 Retail Group according to principles of the Code of Good Practices (CGP). Commission’s objectives also are to improve efficiency of contract work, creating a platform for direct dialogue between the Company and counterparties.​

The main functions of the Commission: 

  • Handling complaints on the process of counterparties’ selection or their disqualification.
  • Identification of problems throughout contract work.
  • Preparation of recommendations and proposals on identified issues for consideration by the Company’s top management.

Members of the Commission


Ekaterina Lobacheva, General Counsel, responsible for compliance with the CGP — chairman;

Dmitry Agureev, Head of Corporate Security — member;

Svetlana Volikova, Business Support Director — member;

Nataliya Shikova, Head of Compliance — secretary.

Commercial directors of Pyaterochka, Perekrestok and Karusel should be involved to process complaints from suppliers.

The application form is available at the link below. You can send completed applications to compliance@x5.ru​​​

X5 Code of interaction with business partners

X5 Conciliation Commission

Sheet of attachment to the Code X5

Application form to the Conciliation Commission

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