Conciliation Commission

The Conciliation commission of X5 Group acts as a corporate arbitrator.

The Commission resolves conflict and contentious situations with business partners of X5 Group according to principles of the Code of Good Practices (CGP). Commission’s objectives also are to improve efficiency of contract work, creating a platform for direct dialogue between the Company and counterparties.​

The main functions of the Commission:

  • Handling complaints on the process of counterparties’ selection or their disqualification
  • Identification of problems throughout contract work
  • Preparation of recommendations and proposals on identified issues for consideration by the Company’s top management

Ekaterina Lobacheva

President, Chairman of the Conciliation Commission
Photo - Ekaterina Lobacheva

Svetlana Volikova

Director of Business Support
Photo - Svetlana Volikova

Dmitry Agureev

Director of Corporate Security
Photo - Dmitry Agureev


Commercial directors of Pyaterochka, Perekrestok and Chizhik should be involved to process complaints from suppliers. The application form is available at the link below. You can send completed applications to​​​


For the status of the complaint