Conciliation Commission

The Conciliation commission of X5 Group acts as a corporate arbitrator.

The Commission resolves conflict and contentious situations with business partners of X5 Group according to principles of the Code of Good Practices (CGP). Commission’s objectives also are to improve efficiency of contract work, creating a platform for direct dialogue between the Company and counterparties.​

The main functions of the Commission:

  • Handling complaints on the process of counterparties’ selection or their disqualification
  • Identification of problems throughout contract work
  • Preparation of recommendations and proposals on identified issues for consideration by the Company’s top management


Maksim Arefev
Director of Relations with Business Associations and Communities, Chairman of the Conciliation Commission
Photo - Maksim Arefev
Alla Zolotareva
Director of the Department of Economic Security
Alexey Agapov
Director of the Legal Support Center

Commercial directors of Pyaterochka, Perekrestok and Chizhik should be involved to process complaints from suppliers. The application form is available at the link below. You can send completed applications to​​​


For the status of the complaint