Supporting local communities
Support local communities through increased social investments and charitable programmes is one of X5's four sustainable development goals.
The Company's business impacts a huge number of stakeholders whether customers, employees, suppliers or shareholders. Every day over 14 million people visit more than 16,600 stores located in over 3,000 cities that X5 operates in.
X5 runs a number of social and charitable programmes. An effective dialogue with local communities and authorities across its geography is crucial for the Company's sustainable development and increasing its value for all stakeholders.
In 2015, X5 Retail Group and the Rus Food Foundation launched the Basket of Kindness social project offering support to people in need. The Company pioneered the food drive in Russia creating and continuing to develop local food aid infrastructure. Since 2015, 466 tonnes of food and household goods were collected in X5 stores, providing food aid to 47,900 families in need in 60 cities nationwide.
At Pyaterochka, pensioners are provided with a 10% discount on Mondays and 5% discount on other weekdays (from 8 a.m. to 2 p.m. or from 9 a.m. to 3 p.m. depending on the region). At Perekrestok, a 10% discount is available on weekdays from 9 a.m. to 1 p.m. At Karusel, a 5% discount is available on weekdays from 9 a.m. to 1 p.m. In 2019, pensioners saved RUB 12 billion at X5 stores.
Discounts for customers with children
X5 also supports customers with children and soon-to-be parents, offering special discounts and additional points for purchases.
Since the end of 2017, Pyaterochka has been running a separate loyalty programme called Kids Club, offering soon-to-be and new parents with children aged from 0 to 10 years a variety of opportunities to spend less on shopping using additional loyalty points. In 2019, the programme helped our customers save over RUB 587 million.
As part of Family Club, a Perekrestok loyalty programme launched in August 2018, customers saved over RUB 24 million by getting 10% off all purchases in excess of RUB 3,000 on weekends in 2019.
Electronic social certificates
The programme enables low-income households to get financial aid from the Moscow City Government using electronic certificates, which can be used for purchases at the Pyaterochka, Perekrestok and Karusel chains.
Partnership with the Life Line Foundation
Since 2006, X5 has been supporting the Life Line Foundation which helps children with severe health problems. The funds raised by the joint initiative allowed over 800 children to receive professional treatment.
X5 helps its customers support the fund by installing donation boxes in stores, transferring points from customer loyalty cards ('Cardholder Points to Children' project), donating a share of revenue from private labels ('Kindness Candy' project) and similar projects with the Company's other suppliers ('Give a Ray of Hope' project).
Each year, X5 team participates in 'Running for Life', a charity running event organised by Life Line and the United Way charitable foundations.
Supporting people with disabilities
Since 2016, X5 has been sponsoring 'Connection', Deaf-Blind Support Foundation, on a regular basis, including by providing food aid for three 'Tikhiy Dom' facilities in Troitsk, Moscow Region. These are the first specialised institutions for hearing and visually impaired people in Russia.
Help for lost people
Pyaterochka proximity stores, the Centre to Search for Missing People (CSMP), and the Liza Alert search and rescue team have rolled out a joint project to assist lost or disoriented people, including lost children and the elderly. As part of this effort, "safety zones" have been set up in over 15,700 Pyaterochka stores across 65 regions of Russia. These specially designated areas in each Pyaterochka store are marked by an orange geolocation sign and serve as a landmark for lost individuals. In the store, a lost person can ask any employee for help or wait for assistance in the designated area. Some 50,000 Pyaterochka employees have been trained to identify lost or disoriented persons, and have been provided with guidelines on actions to take if a lost individual is spotted in a store. The instructions call for the store director to call the CSMP hotline to report each case. Depending on the circumstances, the CSMP operator will decide whether to call an ambulance, the police, or to contact Liza Alert to send a representative to the store. Pyaterochka is the first retail chain to team up with Liza Alert on this initiative. During 2019 X5 helped 502 people to return home safely.