Winning Customers

Annual Report 2009

 

Supermarkets: Perekrestok –
Improving the Quality of Your Life

VALUE PROPOSITION TARGET CUSTOMER BASE
  • Best in fresh 
  • Best in service
  • ~30 million Russians 
  • Middle to higher income levels
  • Look for quality assortment and service
  • Highly value convenience and time
  • Shop several times a week

PEREKRESTOK FACT SHEET
As at 31 December 2009
  Total   Average per Store
Selling Space, sq. m.   284,359   1,034
Number of stores    275
Assortment, # of SKUs   from 6,000 to 16,000
Number of check-out transactions per day    Over 600,000   ~2,500
         
Full Year 2009
  All Stores   LFL Stores
Average check(1), RUR    361    367
Sales per square meter (1), RUR/year    360,446   388,642
         
Customer Loyalty Fact
       
Over 1.1 million people are now members of Club Perekrestok, a personalised loyalty program.
Club members account for almost 30% of total Perekrestok sales, while average purchase size is typically
60% higher than for regular purchases.
Supermarkets’ 2009 Net Retail Sales   Supermarkets’ 2009 LFL Performance
     

2009 PERFORMANCE
   

For 2009, supermarkets reported net retail sales
of RUR 73,188 million, a year-on-year rise of 9%
in RUR terms.  As a result, Perekrestok’s sales
amounted to 27% of X5’s total net retail revenue for
the year.

Supermarkets’ performance was affected
by trading down by consumers, especially
in the regions.  Overall, like-for-like sales were flat
as 4% basket growth was offset by an equivalent
decline in customer traffic.  Stores in Moscow and
St. Petersburg delivered like-for-like sales growth
in the low single digits, but LFL performance
in the regions declined 13%.

 

Despite the economic crisis, there was good news
as well:  X5’s supermarkets gained market share
from weakened competitors by strengthening our
appeals within Perekrestok’s target customer base.

In December 2009 X5 completed the acquisition
of Paterson supermarket chain, reinforcing our
number one position in supermarkets. Paterson
provides high quality locations in key geographic
markets with strong demographics for this format.
Approximately 57 stores will be converted to
Perekrestok by the end of first half 2010.

STRATEGIC OUTLOOK    

Our main objective in 2010 is to gain market share
and outperform supermarket competitors while
positioning the format to benefit from a recovery
in consumer spending.  We expect to drive
significant growth in sales per square metre at
acquired Paterson stores after we convert these to
Perekrestok.  X5 also plans to open approximately

 

15 stores organically.  We will continue to build
Perekrestok’s brand on the freshest foods
and outstanding service, while maintaining
price leadership with the best promotions
of any supermarket.  We will further develop
merchandising and private label, and upgrade our
loyalty programme.

(1)Based on gross retail sales, i.e. including VAT.