Winning Customers

Annual Report 2009

 

Hypermarkets: Karusel –
Everything Under One Roof

VALUE PROPOSITION TARGET CUSTOMER BASE
  • Everything under one roof 
  • At low prices
  • Family shopping
  • ~120 million Russians 
  • Families with a wide range
    of household budgets
  • Want attractive range of food
    and non-food items at low prices
  • Drive to shops, mainly on weekends
  • Want to have fun shopping!

KARUSEL FACT SHEET
As at 31 December 2009
  Total   Average per Store
Selling Space, sq. m.   285,581   4,924
Number of stores    58
Assortment, # of SKUs   from 20,000 to 50,000
Number of check-out transactions per day    Over 280,000   ~5,000
         
Full Year 2009
  All Stores   LFL Stores
Average check (1), RUR    616    635
Sales per square meter (1) , RUR/year    230,747   243,957
         
Customer Loyalty Fact
       
Over 1.7 million people are now Karusel Frequent Customer card holders. 27,000 cards are purchased
every month. Card holders’ purchases account for 80% of total Karusel check-out transactions.
Hypermarkets’ 2009 Net Retail Sales   Hypermarkets’ 2009 LFL Performance
     
2009 PERFORMANCE    

For 2009, hypermarkets reported net retail sales of
RUR 53,546 million, a year-on-year increase of 28%
in RUR terms.  As a result, Karusel’s sales amounted
to 19% of X5’s total net retail revenue for 2009.

This was a year of significant changes in our
hypermarket format.  Following the integration
of the acquired Karusel chain and conversion of
16 Perekrestok hypermarkets, we re-launched
the Karusel brand in the first quarter of 2009.

X5 made substantial changes to Karusel’s pricing
policy and assortment as part of a fundamental

 

repositioning effort aimed at winning consumers
over to the hypermarket format.  We believe that
recognition of Karusel’s everything under one roof –
at a low price
brand promise is gradually increasing
thanks to promotions and publicity campaigns to
educate customers.

In 2009, hypermarkets performed in line with our
expectations.  Overall, LFL sales grew 7% due to
healthy 10% growth in Moscow and a slightly positive
2% LFL increase in the regions. 

STRATEGIC OUTLOOK    

In line with trends in other countries, X5 expects the
hypermarket format to increase its penetration of the
Russian market.  Our goal is to develop a strong,
differentiated value proposition aimed at typical
Russian families and grow sales densities by
optimising our approach.  This includes continued
improvements to food and non-food assortment

 

with expansion of private label, own-production,
ready meals and other offerings. We will also
develop Karusel’s loyalty programme, re-launching
it as a personalised card in 2010. We plan to
open 7 to 10 hypermarket stores in 2010, and will
capitalise on favourable rents and availability of
retail space to secure optimal locations.

(1)Based on gross retail sales, i.e. including VAT.